Last Updated: July 11, 2026
Welcome to Water Damage Valencia (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit https://waterdamagevalencia.com (the “Website”) or contact us for our water damage restoration services.
By using our Website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you use our Website or contact us, we may collect personal information that you voluntarily provide, including:
- Full Name
- Phone Number
- Email Address
- Property Address
- City and ZIP Code
- Service Request Details
- Any additional information you provide through our contact forms or during phone calls
This information is collected solely to provide our services, respond to inquiries, schedule inspections, and improve your customer experience.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Visit
- Referring Website
- Website Usage Data
This information helps us improve website performance, troubleshoot issues, and better understand how visitors use our Website.
How We Use Your Information
We may use your information to:
- Respond to your inquiries
- Schedule emergency restoration services
- Contact you regarding your request
- Provide customer support
- Improve our Website and services
- Analyze website traffic and user behavior
- Prevent fraud or misuse
- Comply with legal obligations
We do not sell or rent your personal information to third parties.
Cookies
Our Website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Analyze website traffic
- Improve website functionality
- Measure marketing performance
You may disable cookies through your browser settings; however, some features of the Website may not function properly.
Analytics
We may use third-party analytics services, including Google Analytics, to understand how visitors interact with our Website.
Google Analytics may collect information such as:
- Pages viewed
- Session duration
- Device type
- Browser information
- Geographic location (general)
You can learn more about Google’s privacy practices by visiting:
https://policies.google.com/privacy
Advertising
We may use Google Ads and other advertising platforms to promote our services.
These services may use cookies or similar technologies to deliver relevant advertisements and measure advertising performance.
You can manage Google’s advertising preferences at:
https://adssettings.google.com/
Contact Forms
If you submit information through our contact forms, we use that information solely to:
- Respond to your request
- Schedule service appointments
- Provide estimates
- Deliver customer support
We will never send spam or unrelated marketing communications without your consent.
Call Tracking
To improve customer service and measure marketing performance, phone calls made through our Website may be recorded or tracked.
Call recordings may be used for:
- Quality assurance
- Staff training
- Customer support
- Service improvement
Sharing Your Information
We may share your information only when necessary with:
- Service providers assisting us in operating our business
- Payment processors (if applicable)
- Insurance companies (with your authorization)
- Government authorities when required by law
We do not sell your personal information to third parties.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our Website is intended for individuals who are at least 18 years old.
We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will promptly delete it.
California Privacy Rights
If you are a California resident, you may have certain rights under applicable California privacy laws, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal exceptions
- Request information about how your data is collected and used
To exercise these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or Website functionality.
Any updates will be posted on this page with the revised “Last Updated” date.
We encourage you to review this Privacy Policy regularly.